Schutz vor Telefonbetrug – Verbraucher müssen erst mal warten

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On hold instead of emergency aid

Expensive queues , complicated telephone and internet moves, long contractual obligations. The improvement for consumers in the telephone and internet sector was almost a done deal. Only the Federal Council actually had to agree. However, the federal states would first like to involve the mediation committee – and this can take time.

Telecommunications Act: Changes have to wait

The change in the law itself is not considered a point of contention here. However, the allocation of radio frequencies, which is also regulated in the Telecommunications Act, is much more worthy of discussion . Because here the federal states themselves want to have a say, so that three committees (business, culture and consumer protection) intervene in the matter and called the mediation committee. The demand for more say in telephone and internet customers does not mean anything good at first: Instead of basically free queues, you should continue to expect costs.

Special right of termination after moving

Moving with the telephone and internet connection is unfortunate for many consumers. Because those who move have to expect an automatic contract extension for a full two years. Otherwise the move will cost money. And if the provider at the new place of residence can only provide a slower DSL speed than specified in the contract, the customer was simply unlucky. This should also be improved in the wake of the law change in favor of the consumer – through a special right to terminate the contract with slower management – for which it is likely to have to wait.

Contract terms

Due to the objections of the countries, you must continue to deal with long contract terms and sometimes complicated takeover procedures. If the law change can then be implemented, the minimum contract term for contracts should generally be reduced. So you as a customer should be given the option of only being able to bind yourself for one year. Calling numbers will be made easier in the mobile radio sector. You can take your phone number with you in another contract at any time in the future – without asking for the favor of your current or previous provider and without having to wait until the old contract has expired.

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