Consumers are better protected
If you have to wait a few minutes in the future, you will get away much cheaper than before. Because the economic committee of the Bundestag has decided to revise the telecommunications regulation somewhat. The term holding pattern is redefined. For example, the caller should only pay from a certain service level, but not if he is just waiting for it. There is a decisive advantage for consumers: Until now, only the first loop – i.e. before personal contact or before a possible transfer – has been referred to as a waiting loop. In the meantime, however, downstream loops are also considered to be official waiting loops, which accordingly must not cost anything until the service is provided.